30 hours a week reclaimed, with a single phone call.
How a 20-person recurring-services company replaced a scattered tool stack with a single voice agent wired into its ERP - and reached ×6 ROI.
Client anonymised at their request. Figures from the real business case.
A model that works… but slow to scale.
A fully recurring, high-margin services company. Nobody had optimised IT, because it worked. The catch: more clients meant more back-office hires. AI was the lever to unlock growth without bloating the structure.
"More clients meant more manual coordination. We knew we'd have to hire just to keep up."
One number, one agent, the ERP as backbone.
Before - complex multichannel
- -Chat, spreadsheets, calendar, ERP - scattered
- -Front desk answered manually
- -Reports typed on a smartphone
- -Heavy data entry into the ERP
- -The manager, a bottleneck at 6pm
After - voice orchestrates it all
- ✓Teams call at any time
- ✓The agent structures and writes to the ERP
- ✓The planner reschedules by voice
- ✓Client reports generated automatically
- ✓Front desk answered instantly, 24/7
Four effects that reinforce each other.
30+ hrs/week reclaimed
The equivalent of 2 back-office FTEs of coordination work, absorbed by the agent.
Information stops getting lost
Specific requests are structured at source. A weekly self-check spots under-served clients and proposes a reschedule. The week closes cleanly.
- Zero information loss
- Reassuring front desk, 24/7
A job that's simpler to do
No more typing on a phone with dirty hands. The team calls, speaks in their language, hangs up. Simpler onboarding, lower turnover.
An investment that pays back six times
2 back-office hires avoided, smoother operations, optimised turnover - with no HR risk at all.
Start small, prove fast, expand by bricks.
Each phase was ROI-positive and unlocked the next. The pilot: voice rescheduling, on a closed scope.
Voice rescheduling
The planner commands routes by voice. Closed scope, low risk, immediate ROI on 1–2 hrs/day.
Field reports
Inbound call, automatic structuring, ERP writing, multilingual support.
AI front desk
The agent takes client calls: qualification, escalation, urgent rescheduling.
Automatic client report
A readable email after every job. The information loop closes on the client side.
Self-check & ops assistant
The agent supervises the week, flags what slipped, proposes actions.
Voxfit improves operations with a single phone call.
Client's next step: extending the weekly self-check to every route.
What would the numbers be for you?
The operational audit quantifies your recoverable hours in 30 minutes.